Let's draw a picture of ordinary employees who start their work at nine in the morning. They sleepily enter the kitchen and make their coffee, then they arrive and sit at their desk, then spends 30 minutes or so scrolling through Facebook or YouTube or reading the news until they are ready to "go to work."
A criminal detection is complex and multifaceted, and detectives must continually make critical decisions about issues of life and death, based on little information in an environment of dynamic events that are still changing.
In the real world, people cannot perform at their best all the time. We are not machines that can work constantly and at the same rate. We are human beings and we have emotions, moods, and many other factors that affect our productivity.
Daniel Goleman wasn't the first to talk about emotional intelligence. Many preceded him in introducing this term, but Goleman is the first to highlight the benefits of emotional intelligence and the impact of these skills on one's life.
Giving up control over situations beyond my control is not a piece of cake. For dozens of years, I tended to break out in cold sweats. When things went off the rails, I got anxious in a tick.