Emotional Intelligence: The Secret Behind Better Efficiency of Organisations and Sustainable Results

Emotional intelligence is one of the concepts that has profoundly transformed our understanding of the reasons behind success within organizations. Peter Salovey and John Mayer introduced this term for the first time, which later gained prominence after Daniel Goldman's famous book in 1995.

It explained that the strength of leaders and employees doesn't always lie in high IQ, but rather in possessing a set of traits that determine how they interact with others.

In this article, we will show how this invisible dimension plays a pivotal role in the workplace by enhancing cooperation, strengthening team spirit, and building a more cohesive organizational culture, making emotional intelligence a fundamental pillar for any organization aspiring to grow and excel.

How Can Internal Communication And Trust Between Teams Be Improved?

“The greatest discovery of my generation is that human beings can alter their lives by altering their attitudes of mind.” – William James

Experiments show that emotional intelligence is fundamental in strengthening team rapport and building a work environment characterized by openness and trust. When individuals express their feelings and manage their conflicts constructively, this directly enhances cooperation and productivity.

1. The Double Effect of Leaders' Emotions: From Better Mood to High Performance

Leaders have a tremendous impact that goes beyond daily job tasks, setting the "emotional tone" of the organization. A global survey conducted by McKinsey & Co., involving more than 5,000 managers, confirmed that leaders who adopt positive attitudes and promote the overall wellbeing of their teams directly create a generally uplifting atmosphere and a better mental state.

This, in turn, is one of the most important drivers of high performance and innovation. An employee who feels appreciated and supported by their leader is more willing to put in extra effort.

2. Psychological Safety: The Foundation of Effective Communication and Innovation

“Take care of your employees, they will take care of the clients.” – Richard Branson

Staff members constrained by high anxiety or psychological precarity are structurally precluded from contributing their highest potential. Psychological safety is the deep-seated belief that employees will not be punished or humiliated for expressing an idea, asking a question, or admitting a mistake.

Emotionally intelligent leaders are adept at cultivating this secure environment; they listen empathetically, solicit diverse perspectives, and treat mistakes as learning opportunities rather than punitive failings.

Such a culture not only strengthens effective communication but also elevates genuine innovation — where employees no longer fear trying new ideas, even if they might fail.

The Impact of Emotional Intelligence on Enhancing Efficiency and Reducing Errors and Misunderstandings

Emotional intelligence is a practical tool for improving accuracy and minimizing errors—especially when the stakes are high. It is far from being merely a soft skill.

1. Managing Emotions in High-Stress Situations

One of the most striking manifestations of emotional intelligence is the ability to perform optimally under pressure. A remarkable example comes from the world of sports: the 2022 US Open match in which Ajla Tomljanović faced the legendary Serena Williams in her final career appearance. The atmosphere was emotionally packed, and the crowd was entirely behind Serena.

Amid this storm of external pressure and internal emotions, Tomljanović demonstrated exceptional emotional intelligence. She practiced self-management by controlling her anxiety, maintaining razor-sharp focus, and executing her game plan with precision — ultimately achieving a historic victory.

This scenario is seen daily in workplaces, when facing tight deadlines or tense negotiations. The outcome often depends on who can manage their emotions most effectively.

2. Reducing Misunderstandings and Conflicts Within Teams

"An emotionally intelligent person is skilled in four areas: recognizing emotions, using them, understanding them, and regulating them." – John C. Maxwell

Emotional intelligence is an essential tool to minimize misunderstandings and conflicts within teams. When individuals and leaders are aware of their own emotions and those of others— being able to perceive emotional cues and respond with empathy—they avoid common communication pitfalls, such as misinterpreting the tone of messages or meetings. This awareness helps diffuse tension early on, preventing conflicts from escalating.

Emotional intelligence also nurtures an atmosphere of collaboration, favoring open dialogue and mutual understanding over confrontation. In this context, emotionally intelligent leaders guide their teams toward solutions that meet multiple needs while preserving positive relationships. Instead of being moments of division, conflicts become opportunities for growth and stronger teamwork.

A recent 2024 review found that people with high emotional intelligence tend to resolve conflicts through cooperative approaches—such as compromise and consensus—rather than competitive or avoidant strategies. As a result, they reduce the negative impact of conflict on both performance and culture.

3. Beyond Individual Performance: Emotional Intelligence and Organizational Citizenship

The influence of emotional intelligence extends far beyond an employee’s direct performance—it shapes the very essence of an organization. A large-scale scientific study involving more than 16,000 employees found that individuals with high emotional intelligence were significantly more likely to exhibit Organizational Citizenship Behaviors (OCBs)—the kinds of positive, voluntary actions that sustain a healthy workplace culture.

These behaviors include willingly helping colleagues, volunteering for tasks, and maintaining a positive outlook. Conversely, those with lower emotional intelligence were found to be more prone to engaging in negative and counterproductive behaviors, such as bullying, shirking responsibilities, and frequent tardiness.

Emotional Intelligence as a Predictor of Success: Evidence from Research and Reality

Both scientific and managerial communities agree that emotional intelligence is a powerful predictor of performance. Numerous studies have consistently linked an individual's level of emotional intelligence to their success at work.

A large-scale meta-analysis that examined data from 29,119 employees found a strong positive correlation between emotional intelligence and job satisfaction. Naturally, a satisfied employee is more committed, more engaged, and ultimately more productive.

Examples from Work Environments Applying Emotional Intelligence

To further illustrate the matter, let’s look at specific professions.

Sales: From Selling a Product to Building a Relationship

A salesperson with high emotional intelligence doesn't merely sell a product. Rather, they sell a solution to a problem. They have the ability—through empathy—to understand the client’s true needs, even those unspoken, and manage the relationship skillfully to build long-term trust that goes beyond a single transaction. In a classic study conducted at L’Oréal, sales representatives selected based on emotional intelligence competencies outperformed their peers by an average of $91,000 in sales.

Healthcare: From Accurate Diagnosis to Holistic Healing

For doctors and nurses, emotional intelligence is as important as medical knowledge. Their ability to communicate empathetically with patients and families (known as bedside manner) improves the patient experience and increases adherence to treatment plans, positively affecting recovery outcomes. Emotional intelligence also enables healthcare professionals to manage immense pressure and respond effectively in emergencies, reducing rates of burnout.

Closing Up

Evidence from business, psychology, and academic research clearly points out one truth: organizations that invest in developing the emotional intelligence of their leaders and employees are best positioned to achieve true and sustainable organizational effectiveness.

Today, the call to action for leaders is to view emotional intelligence as an integral part of their core strategy. The most successful organizations understand that their most valuable assets are not patents or market shares—they are the hearts and minds working in harmony to achieve a shared vision.